Business Intelligence for MSPs. Delivered.

As we’ve now reached two months in lockdown due to the precautions needed for COVID-19 safety, we’re quietly optimistic that the economy seems headed back in the right direction. That’s not to say, from a business perspective, that our customer community is out of the woods just yet.

When looking inside of our platform at all aggregated Monthly Recurring Revenue (MRR) for product and labor metrics, then comparing April to the average of January-March, many clients did see a big hit to revenue and a lot of that seems to be industry specific, but most clients either saw a minimal negative impact to MRR or grew. Transactional product sales and project hours suffered also, with a majority of firms seeing a decrees of 2% or more. Hopefully this will work out as a deferral to later months.

This week, we delivered the sixth component in our Risk Assessment Report bundle, all designed to give you specific insights during this uncharted business climate to help protect your financials.


NEW REPORT – Staffing Utilization


As the needs of your client base shift, you should be able to manage your staffing so that you have the right number of people available to service each board or project type. Our new report shows you the headcount needed to do just that. By breaking down your workload based on the board they are on and then determining the headcount needed to service those hours, you can have a better idea how to allocate your resources.

RAR Staffing Utilization Screen


Click to Enlarge

There are plenty of filters you can select for this report and you can see how to apply them in this brief video. As of now, this report is available for Premium and Enterprise clients of MSPCFO and only available to Admin level users.


Want to learn more about the other Risk Assessment Reports? Check out our earlier blog posts below:

March 20 Are Staffing Times Changing in The New Normal?
April 28 New Reports That Can Mitigate Risk


Stay safe & healthy.