MSPCFO recently conducted a survey of managed service providers. The respondents were asked five questions related to pricing, profitability, monthly recurring revenue agreement health, and engineer efficiency. In this post, we’ll share with you the results, their implications, and how you can take steps to ensure positive performance for your MSP using data from ConnectWise or Autotask presented in real-time with MSPCFO’s KPI-driven reports.
The MSPCFO Client Segments Report shows which clients are underperforming so you can drill down for more detailed information on the root cause of the issue.
The Efficiency Drill Down Report is one resource for identifying the contracts and agreements that are propelling success and those that are dragging it down.
See the Performance of Agreement Categories and those agreements in that Category. You’ll see all engineering hours spent to service each client and the rates the client pays so you can instantly see which agreements fail to meet your benchmark contribution per hour.
MSPs use MSPCFO’s Billing reports to see what services engineers provide for each client, how much time they spend, and the revenue value of their work.
Use this report to help your MSP understand the actual movements in your client relationships.
Instantly see MRR Growth, Decline, New Clients, and Lost Clients
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