Sophisticated PSA Analysis Highlights Entech’s Overlooked Profit Opportunities
MSPCFO’s data insights helps company recapture
unbilled service revenues
LOCATION
Fort Myers, FL
FOUNDED
1998
PRESIDENT & OWNER
Jake Spanberger
Accurate Data Reporting and Analysis Drives
Optimal Decisions
Transparency and
Insight
Consistently accurate financial metrics
and reporting tools deliver a true
portrait performance.
25% More
Revenue
Uncover significant unbilled time highlight
wrong-priced fixed-fee agreements that
drag profitability.
Fewer Agreement
Non-renewals
MSPCFO reports expose underserved clients
so MSPs can take appropriate action to
mitigate flight risk.
After an acquisition nearly doubled its workforce and clientele, Florida-based Entech needed to quickly establish standard operating procedures and bring consistency to its workflow, strategy, and mission.
In assessing intra-office processes, Entech President Jake Spanberger was surprised to discover that his company’s revenue, profit, and resource cost data calculations varied depending on how the data was entered into Entech’s PSA. That led to imprecise reporting and could have led Jake to make sub-optimal business decisions based on faulty information. He needed a way to make performance assessments consistent so he could see which clients, engineers, marketing initiatives, and business tactics were contributing to and detracting from Entech’s revenues, profits, and technical productivity.
After an acquisition nearly doubled its workforce and clientele, Florida-based Entech needed to quickly establish standard operating procedures and bring consistency to its workflow, strategy, and mission.
In assessing intra-office processes, Entech President Jake Spanberger was surprised to discover that his company’s revenue, profit, and resource cost data calculations varied depending on how the data was entered into Entech’s PSA. That led to imprecise reporting and could have led Jake to make sub-optimal business decisions based on faulty information. He needed a way to make performance assessments consistent so he could see which clients, engineers, marketing initiatives, and business tactics were contributing to and detracting from Entech’s revenues, profits, and technical productivity.
After an acquisition nearly doubled its workforce and clientele, Florida-based Entech needed to quickly establish standard operating procedures and bring consistency to its workflow, strategy, and mission.
In assessing intra-office processes, Entech President Jake Spanberger was surprised to discover that his company’s revenue, profit, and resource cost data calculations varied depending on how the data was entered into Entech’s PSA. That led to imprecise reporting and could have led Jake to make sub-optimal business decisions based on faulty information. He needed a way to make performance assessments consistent so he could see which clients, engineers, marketing initiatives, and business tactics were contributing to and detracting from Entech’s revenues, profits, and technical productivity.
With MSPCFO, SecureTech is able to see over 50 reports and access the detailed granular data it needs to make well-founded business decisions. Data analyses such as Hours Per Ticket, Tickets Per Node, and Hours Per Node provide insights into which agreements are profitable at line-item level.
Getting insights on agreement profitability by customer helps the company decide how to focus its account management, marketing, training, and service efforts. MSPCFO’s analytical tools reveal optimal strategies:
- How many hours per month SecureTech should spend with a customer before considering a fee increase
- Whether to provide technicians need additional product proficiency training
- How well the business is running
Like many MSP managers, Jake knew his company was profitable overall, but he couldn’t say with certainty where those profits were coming from or even whether every client’s fixed-fee agreement accurately reflected the cost of the services they received from Entech.
The acquisition spurred Entech to measure its productivity and profitability using the consistently accurate financial metrics and reporting tools MSPCFO has developed.
MSPCFO’s reports showed Jake and his team how the company performed in real-time – down to the client, agreement, engineer, and task level. These snapshots and trend
analyses showed with hard data the steps Entech needed to take in order to restructure service agreements and refine its business development targets. The company discover many services it provided went unbilled. Correcting procedures recaptured 25 percent more revenue, paying for the
MSPCFO service many times over.
Like many MSP managers, Jake knew his company was profitable overall, but he couldn’t say with certainty where those profits were coming from or even whether every client’s fixed-fee agreement accurately reflected the cost of the services they received from Entech.
The acquisition spurred Entech to measure its productivity and profitability using the consistently accurate financial metrics and reporting tools MSPCFO has developed.
MSPCFO’s reports showed Jake and his team how the company performed in real-time – down to the client, agreement, engineer, and task level. These snapshots and trend
analyses showed with hard data the steps Entech needed to take in order to restructure service agreements and refine its business development targets. The company discover many services it provided went unbilled. Correcting procedures recaptured 25 percent more revenue, paying for the
MSPCFO service many times over.
Like many MSP managers, Jake knew his company was profitable overall, but he couldn’t say with certainty where those profits were coming from or even whether every client’s fixed-fee agreement accurately reflected the cost of the services they received from Entech.
The acquisition spurred Entech to measure its productivity and profitability using the consistently accurate financial metrics and reporting tools MSPCFO has developed.
MSPCFO’s reports showed Jake and his team how the company performed in real-time – down to the client, agreement, engineer, and task level. These snapshots and trend
analyses showed with hard data the steps Entech needed to take in order to restructure service agreements and refine its business development targets. The company discover many services it provided went unbilled. Correcting procedures recaptured 25 percent more revenue, paying for the
MSPCFO service many times over.
Award-Winning Solutions and Dedication to MSPs
8+
Years Helping
MSPs Increase
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2019
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2020
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2021
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