Blog Archives

The Churn Patterns We Didn’t Expect: Findings from Hundreds of MSPs

We took a deep-dive into churn data across hundreds of MSPs — and what we found challenges some common assumptions about which clients are at risk. High-efficiency clients, clients without active project work, and low-revenue accounts all showed elevated churn rates in the aggregate data. Here’s what the patterns reveal, and why it matters for any MSP focused on EBITDA growth.

Observations from GTIA: AI Growth Is Real, but Discipline Wins

AI isn’t the advantage anymore. Everyone has it. What separates firms now is how well they execute, operationalize, and manage the growing complexity across services, pricing, and delivery.

March 2026 Office Hours with Huntress

Many MSPs rely on industry benchmarks to gauge performance, pricing, and profitability — but those comparisons often miss the realities of how each business actually operates. Different service models, client expectations, and delivery methods make “average” metrics misleading. This blog explains why benchmarking against your own data leads to clearer insights, better decisions, and more predictable profitability.

From Industry Averages to Internal Alignment: A Smarter Way to Measure MSP Performance

Many MSPs rely on industry benchmarks to gauge performance, pricing, and profitability — but those comparisons often miss the realities of how each business actually operates. Different service models, client expectations, and delivery methods make “average” metrics misleading. This blog explains why benchmarking against your own data leads to clearer insights, better decisions, and more predictable profitability.

Stop Guessing. Start Managing: How to Raise MSP Prices with Confidence

Raising prices is one of the hardest—but most important—moves an MSP can make. With the right data, you can approach every client conversation with confidence and clarity.

Five Essential Financial Metrics for MSP Portfolio Reporting

MSPCFO delivers measurable ROI by turning PSA data into actionable insights. For about $400 a month you can uncover hidden profitability opportunities, protect at-risk high-value clients, recover missed billing, and keep projects on track. With the right execution, MSPCFO doesn’t just cover its cost—it pays for itself many times over.

What is the ROI of MSPCFO?

MSPCFO delivers measurable ROI by turning PSA data into actionable insights. For about $400 a month you can uncover hidden profitability opportunities, protect at-risk high-value clients, recover missed billing, and keep projects on track. With the right execution, MSPCFO doesn’t just cover its cost—it pays for itself many times over.