Hilltop Consultants was a mid-sized MSP when Doug Furst, COO, started with the company about 2.5 years ago. At that time, Hilltop had around 30 employees and was servicing a fair number of clients in the DC area. Doug’s experience at an enterprise-level MSP told him that to meet the growth goals Jim envisioned, there would have to be company-wide systems put in place from top to bottom.  Doug began automating everything he could in order to construct a framework for exponential growth. He knew he needed the right tools in the right places.